01
Proactive Network Monitoring
Continuous visibility into traffic, resource health, peer status, latency irregularities, and service-impacting anomalies before users feel the issue.
NETWORKS / DATA CENTERS / ENGINEERING
Your network.
Always ahead.
Expert operations.
Confidence at every layer.
Remote NOC, data center management and on-premise engineering for ISPs and enterprises. Expert troubleshooting and practical training, shaped around your operations.
Core to edgeEnd-to-end expertise
Built to scaleSupport that grows with you
ENGINEERING / BANGLADESHCORE → EDGE
BUILT AROUND YOUR OPERATIONSMany moving parts.
One engineering partner.
One engineering partner.
ENGINEERED FOR YOUR ENVIRONMENT
ISP NETWORKS
+ON-PREMISE SUPPORT
+ENTERPRISE INFRASTRUCTURE
One partner.
Across your stack.MikroTikCISCOJuniperNETWORKSHUAWEIZTEVSOLBDCOM
Across your stack.MikroTikCISCOJuniperNETWORKSHUAWEIZTEVSOLBDCOM
01 / OUR EXPERTISE
Complex networks.
Considered operations.
Keep your team focused on growth. We bring the engineering attention your infrastructure needs, every step of the way.
02
Priority Incident Escalation
Fast technical response for routing instability, outage events, subscriber-impacting degradation, and critical infrastructure interruptions.
03
Security & Policy Hardening
Firewall optimization, access control review, edge hardening, route filtering, abuse defense, and management plane protection for production networks.
04
Configuration & Change Support
Remote implementation support for MikroTik, Cisco, Juniper, OLTs, switching, VLAN architecture, routing policies, and controlled maintenance execution.
05
OLT & Access Layer Operations
Provisioning, diagnostics, access stability tuning, ONU/OLT operational support, and structured FTTH layer assistance for growing access networks.
06
Operational Reporting & Documentation
Management-friendly and engineer-friendly updates, issue documentation, scope clarity, service notes, and clean escalation visibility.
On-Premise Technical & Troubleshooting Support
Hands-on engineering at your premises for network diagnostics, fault isolation, configuration assistance and service restoration. Visits are coordinated around your requirements and agreed support scope.
Arrange technical support ↗Practical Training When Required
Required training for your technical team on network operations, troubleshooting, device configuration and maintenance procedures, tailored to your infrastructure and team’s needs.
Discuss training requirements ↗02 / TECHNICAL DEPTH
Every layer.
Expertly handled.
From subscriber access to backbone routing, support designed around the infrastructure you actually operate.
A scope built around your network.
We align device coverage and engineering support before onboarding.
MikroTik Architecture
Advanced routing, traffic shaping, firewall policy, PPPoE, OSPF, BGP, failover, and ISP-focused operational support.
Cisco / Juniper Core
Carrier and enterprise core routing support with policy control, change governance, resiliency handling, and structured escalation support.
OLT & FTTH Access Layers
Huawei, ZTE, VSOL, BDCOM and related access network operational handling for provisioning, troubleshooting, and stability support.
L2 / L3 Switching
VLAN design, STP awareness, aggregation logic, segmentation strategy, uplink consistency, and zero-loop operational discipline.
INFRASTRUCTURE / DATA CENTER MANAGEMENT
Behind every connection.
Infrastructure that matters.
Practical management for the equipment and environments your services depend on. Remote oversight, with hands-on support when required.
INFRASTRUCTURE OPERATIONS
01—04 / MANAGEMENT SCOPEOrder. Visibility.
Order. Visibility.
Operational discipline.
Server & network oversight
Equipment health monitoring, alert review and incident coordination across your agreed infrastructure.
Rack, cabling & asset management
Rack documentation, equipment inventory, cable labeling and structured change records.
Maintenance & environment coordination
Planned maintenance, power and cooling alert follow-up, and coordination with facility teams.
On-site technical assistance
Physical inspections, troubleshooting and equipment tasks performed within the agreed scope and access arrangements.
PEOPLE / PROCESS / TECHNOLOGYBuilt in Bangladesh.
Built in Bangladesh.
Focused on your next move.
Bring network operations, infrastructure projects and team development into a clear support plan.
- 01 Defined project scope and responsibilities
- 02 Coordinated implementation and troubleshooting
- 03 Documentation, handover and training
03 / SUPPORT PACKAGES
The right support.
At every stage.
Clear monthly pricing. Choose the scope that fits your network today.
Monthly · PrepaidEssential
৳10,000
per month · prepaid
Choose Essential YOUR SUPPORT SCOPE
- 2 MikroTik Router
- 1–2 OLT Supported
- Standard Remote NOC Coverage
- Basic Monitoring & Escalation
- Remote troubleshooting assistance
Prime
৳15,000
per month · prepaid
Choose Prime YOUR SUPPORT SCOPE
- 3 MikroTik Router
- Up to 4 OLT Supported
- Advanced Remote Operations
- Priority ticket handling
- Operational tuning assistance
FEATURED PLAN
PopularPrime Plus
৳20,000
per month · prepaid
Choose Prime Plus YOUR SUPPORT SCOPE
- 4 MikroTik Router
- Up to 8 OLT Supported
- 2 Switch included in scope
- Priority L2 Escalation
- Faster response coordination
Elite
৳30,000
per month · prepaid
Choose Elite YOUR SUPPORT SCOPE
- 5 MikroTik / Juniper / Cisco Router
- 1–15 OLT Supported
- 1–3 Switch Supported
- High-priority engineering response
- Enterprise-grade support scope
For client premise visits by our expert engineer, additional transportation charge will be added as per distance and time. All kind of payments are prepaid basis.
Need a tailored scope? Let’s talk04 / THE NEXGRID APPROACH
Good engineering.
Clear accountability.
Technical precision matters. So does knowing who owns the next step.
Built for Telecom Environments
NexGrid is not generic IT support. The service scope is engineered for telecom-grade routing, access layers, uptime pressure, and ISP-scale operational expectations.
Premium Engineering Mindset
Every section of support is organized with a professional engineering-first approach: clarity, escalation discipline, documentation, and reliable technical execution.
Scalable Remote Support Model
As your infrastructure expands, the support structure can scale around routers, switches, OLTs, and broader operational complexity without breaking consistency.
Management-Friendly Communication
We keep leadership informed without drowning them in noise, while preserving technical accuracy for engineering stakeholders.
01Understand
Review your environment and agree the support scope.
02Align
Define access, contacts and escalation responsibilities.
03Operate
Monitor, troubleshoot and coordinate agreed changes.
04Improve
Document outcomes and identify the next improvements.
Who are NexGrid services best suited for?
NexGrid supports ISPs, access network operators and corporate organizations that require remote NOC, on-premise technical assistance, network troubleshooting and training when required.
Do you support only MikroTik environments?
No. NexGrid support scope includes MikroTik, Cisco, Juniper, OLT infrastructure, and switching layers depending on package and operational requirement.
Is on-site support included in the monthly package?
On-premise technical and troubleshooting support is available based on your requirements and agreed scope. Additional transportation charges apply based on time and distance.
What is the payment policy?
All kinds of payments are prepaid basis.
Can you provide training for our technical team?
Yes. We provide practical training when required, tailored to your infrastructure and team’s needs. Topics, schedule and delivery arrangements are agreed before training.
Do you provide data center management?
Yes. We support equipment monitoring, rack and asset documentation, maintenance coordination and on-site technical assistance. Coverage, access and pricing are agreed separately for each environment.
LET’S BUILD OPERATIONAL CONFIDENCE
Your next chapter.
A stronger network.
Tell us about your infrastructure.
We’ll help you find the right engineering and infrastructure support.
START A CONVERSATION